Decoding Empathy

How to Make Room for Others

How can we reimagine our practices, systems, and norms to invite everyone to participate and contribute?

Mar 21 •

Learning Empathy from Copywriters & Doppelgangers

Copywriting gave me a toolkit for cognitive empathy. So I asked a copywriter to tell me how she does what she does.

Mar 14 •

Decoding Accessibility and Sparking Wonder

Questions about accessibility are really questions that wonder about who gets to be together and how they gather.

Mar 7 •

A Brand is a Constellation

The mythical norm, visibility bias, emerging from the margins, and expanding our circle of recognition

Feb 29 •

Decoding the Language of Empathy

Ask 100 people what empathy is, and you'll get 100 different answers. Yet, empathy is billed as an essential "soft skill" for today's world of work. So…

Feb 22 •

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts